Frequently Asked Questions

About Our Products

Q: Are J&H Cosmetics products suitable for all skin types?
A: Yes! Our products are formulated to be suitable for all skin types including sensitive, oily, dry, and combination skin. Each product description includes specific skin type recommendations.

Q: Are your products dermatologist tested?
A: Absolutely. All J&H Cosmetics products are dermatologist tested and approved for safety and efficacy.

Q: Are your products cruelty-free and vegan?
A: Yes, we are proudly cruelty-free and vegan. We never test on animals and use no animal-derived ingredients.

Q: What ingredients do you use?
A: We use only premium, carefully selected ingredients including 24k Gold, Hyaluronic Acid, Vitamin C, Kakadu Plum, and other powerful botanicals and actives.

Orders & Shipping

Q: How long does delivery take?
A: Standard delivery takes 3-7 business days. Express delivery options are available at checkout.

Q: Do you offer free shipping?
A: Yes! We offer free shipping on all orders above AED 200.

Q: Can I track my order?
A: Yes, once your order is dispatched you will receive a tracking number via email.

Returns & Refunds

Q: What is your return policy?
A: We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, contact us within 30 days of receiving your order.

Q: How do I initiate a return?
A: Simply email us at info@jh-cosmetics.com with your order number and reason for return, and our team will guide you through the process.

Contact Us

Q: How can I reach customer support?
A: You can reach us at info@jh-cosmetics.com. We aim to respond within 24 hours.

— J&H Cosmetics — Unveil Your Inner Glow —